At Respawn Coffee, we are committed to your satisfaction and want you to fully enjoy your HELL MODE coffee. We understand that sometimes products may not meet your expectations or may arrive damaged or defective. This Return & Refund Policy outlines the process for requesting a return, exchange, or refund and ensures your concerns are handled promptly and fairly.

Eligibility for Returns
We accept returns for products that are defective, damaged during shipping, or incorrect. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them. Perishable items or products that have been opened and consumed are generally not eligible for returns due to safety and quality standards.

How to Request a Return or Refund
If you need to initiate a return or refund, please contact our customer support team as soon as possible. Reach out to us through our contact page with your order number, details of the issue, and any relevant photos of damaged or defective products. Our team will review your request and provide instructions on the next steps.

Return Process
Once your return is approved, you will receive detailed instructions on how to ship the product back to us. Customers are generally responsible for return shipping costs unless the return is due to our error, such as a defective or incorrect product. We recommend using a trackable shipping method to ensure the return reaches us safely.

Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

Exchanges
If you would like to exchange a product, please follow the same return process and specify the item you would like as a replacement. Exchanges are subject to availability, and if the requested item is not in stock, we may issue a refund instead.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately through our contact page. Provide photos and a detailed description of the issue. We will arrange for a replacement or refund promptly and cover any shipping costs associated with returning the damaged item.

Non-Returnable Items
Due to the nature of our products, opened or consumed coffee is generally not eligible for returns unless defective. Promotional items, gift cards, or products marked as final sale are also non-returnable. Please check product descriptions carefully before purchasing.

Additional Information
Respawn Coffee strives to provide a smooth and transparent return and refund process. Our goal is to ensure every customer is satisfied and confident in their purchase. If you have any questions, concerns, or need assistance with a return or refund, please do not hesitate to reach out to us via our contact page. Our team is dedicated to resolving issues quickly and keeping you fueled and ready for HELL MODE performance.